Monday, December 29, 2008

Follow Up...

Well, after a few pleading phone calls, we found a jewelry store that does in house sizing (the one we bought the ring from did not)and that might have time to work on it. I took the ring to Zales this morning and the girl at the counter added my precious ring to the hundred others waiting to be sized. She charged me $60 to resize it. I'll gladly pay that to keep Erik smiling today. She wrote down that I needed it by the end of the day on the 30th...just to hurry the job up a little. I'm really hoping it gets done, but at this point I'm not holding my breath. We're preparing for our New Year's Eve party just as before...no matter what happens, engagement or not, it's going to be a great night.

As for the store we originally bought the ring from, we will never buy from it again. Not only did he speak with the local jewelry department manager yesterday, but Erik also spoke with the Customer Service Manager at the home office. The home office people were very nice, but our local store was awful. When they realized what our problem was, they kept transferring Erik to other departments to avoid dealing with him. At different points, he was transferred to the automotive and then shoe departments. It was so unprofessional. Erik filed a complaint with the home office. As far as I know, that's all we can do.

Cross your fingers that everything goes well when we pick up the ring tomorrow!

11 comments:

Shana said...

That is better.
You should announce what store he bought the ring from from so we all know not to shop there

Oh, and Erik seems like a great guy. Does he have a brother??

Maria said...

Yay!

I will keep my fingers crossed for you. I agree with Shana - you should let us all know who is it so we don't shop there.

Kelly said...

Because we don't use credit cards or credit accounts, we bought the ring at our Sears store in the mall. It seemed like a sensible, cost effective thing to do since we could use layaway, but it came back to bite us. We will never shop there again. :(

Shana said...

Sears? Wow. Thanks for sharing!

You don't use credit cards? Aren't you the SMARTEST person that I know. As soon as I pay my staggering credit card bills off, then I am done with them. You are so smart about that!!

Kelly said...

Shana, I'm only smart now because once upon a time I was really stupid with them! When I got divorced, I had $13,000 in credit card debt that hung over my head for five years. All our credit cards were in my name only. It was awful!

Cubby said...

Very cool. Not only is there a potential for a happy ending, but you've also gone through a "problem" together and come through with flying colours. Way to go!

Shupe said...

Congrats-
and good luck!
Besos!

t i m said...

I’m surgically attached to my credit card, I don't know if I could live without it.

All the best with the ring tomorrow. :)

Lola said...

Nothing like having some stress in a time that's supposed to be joyful. Yikes!

I hope you get the ring in time. But if not, the most important thing to realize --in the insanity that is the Sears fiasco --is you love each other. Nothing else matters, ya know.

Jane! said...

Yay! I'm hoping my hardest that it's done in time.
Big Congrats to you!
I am totally NOT surprised now that I see who you bought it from. My hub just spent two hours there getting them to honor their price-matching guarantee. I think they thought they could wear him down... they don't know my hub!

Laoch of Chicago said...

One can easily see why Sears is heading down the toilet!

Good new year wishes to you.